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Date: Tue, 6 Jul 2010 15:33:36 +0300
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Subject: Orange: April 4th fault reported, July 6, still not corrected
From: Joseph Wilson
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ATT00001
Subject:
Orange: April 4th fault reported, July 6, still not corrected
From:
Joseph Wilson
Date:
Tue, 6 Jul 2010 15:33:36 +0300
To:
,
CC:

To: Orange Corporate and Jordan MOICT

Dear Sir or Madam,

My name is Mr. Joseph Andrew Wilson and my phone number is 0×5xx4xx0.
I registered a fault complaint on April 4th, 2010. I reported that I
was unable to dial out on my land-line phone. It is July 6th, 2010
and I still cannot dial out on my phone.

First, thank YOU for your time and consideration. Second, thank you
for your TIME and consideration. Third, thank you for your time and
CONSIDERATION.

Three words, YOU, TIME, and CONSIDERATION that I want to address about Orange.

This is the second time in 2 years that I have had greatly
unsatisfactory customer service from Orange. YOU are my phone service
provider. I contact YOU when I have problems. I pay my bill and in
return, I expect YOU to provide me with satisfactory service. I
reported this fault three months ago and I have not heard from YOU.

TIME is very important to many people. Customers expect that when a
service consultant informs them that a fault will be corrected in 72
hours that TIME is an important factor in their customer service.
This TIME I am very surprised again. Three months is an awfully long
TIME to correct a fault. When I called an hour ago, the service
consultant told me that it would be three days wait for correction of
the fault. Don’t you think 3 months is enough TIME? I don’t think
that 72 hours wait should be considered this TIME in response by the
service consultant. There was not even an apology for the outage. I
want an e-mail this TIME which states what action was taken to correct
the problem.

We are human beings. We have our faults and I take this into
CONSIDERATION in all matters. As a service provider, I am sure that
you give great CONSIDERATION to all of your customers, as you should,
and treat them equally. I hope you will take into special
CONSIDERATION the fact that repair of my line has been under
CONSIDERATION by your company for 3 months and as such should be given
greater CONSIDERATION as to the timeliness of repair especially since
I have been waiting FOR 3 MONTHS.

Thank YOU for your TIME and CONSIDERATION.

Sincerely,

Mr. Joseph Andrew Wilson

هاتف : 5501120 (6 962)
الهاتف المجاني: 080022313
فاكس: 42/5863641 (6 962)

so, my adivse to you is to drop an email to the TRC about your problem in details wether it’s realted to internet or a wrong billing from Orange.

the least thing we can do is to give Orange a headache like the one they are giving us

- It all comes down to luck,based on which provider you are using and your location.

- Try different providers,they have different approaches in dealing with customers and in the way they give them bandwidth, go for monthly and avoid annual subscriptions until you find the one that suits you best.

- If you get a good connection,don’t mess with anything,just leave it be, use the “Allah ou SmaAllah” approach I use on my car.

- If everything is working properly but you can not connect,it is %99 a problem from their end which you can’t do nothing about, put away the pc, avoid the headaches of calling support and just make some coffee or go out until your internet fix is good and ready again.